The Warranty

Dave Hall’s “Easy Bounce Cellerciser®” uses only the best materials and workmanship available. This assures that your Cellerciser® will be the best in design, performance, and durability. Each Cellerciser® comes with a limited warranty (commercial use excluded) as expressed below:

We guarantee the frame to be free from defects in workmanship and materials for the life of the unit. Excluding negligence, we guarantee the workmanship and materials on the mat, springs, and rubber feet for five (5) years from the date of purchase. This warranty does not include the spring cover and is valid as long as the user’s weight is not in excess of 350 pounds and providing the unit is used in its intended manner.

Over the life of the Cellerciser®, depending on use, it’s possible for the springs and/or surface mat to need replacement. Replacement parts are available if needed. Each Cellerciser® comes with two (2) additional springs and extra push pins for the balance bar. Maintenance of the Cellerciser® can be reviewed at www.cellercise.com/cellerciser/care-and-maintenance. The warranty is valid for the original purchaser only. Any and all other guarantees or warranties, expressed, implied, written, or otherwise stated will not be recognized by Cellular Health Innovations, LLC.

While every attempt is made to embody the highest degree of protection for all equipment, we cannot guarantee freedom from injury. The user assumes all risk of injury resulting from use. All merchandise is sold based upon this condition. The Cellerciser® is designed for exercise, therapeutic, and rehabilitation purposes and not for tricks. The Cellerciser® is to be used under adult supervision at all times. Users are cautioned to inspect the unit prior to each use and not to use the unit if a major structural defect in the frame, springs, matting, or footing is found. Cosmetic defects due to normal wear and tear such as paint scratches do not render this unit unfit for use.

Warranty claims from outside the United States and Canada require prepayment of shipping charges by the purchaser. On ALL shipments outside the United States, the purchaser and/or recipient is responsible for any and all taxes, duties, customs fees, etc.

Important Notice: Cellular Health Innovations, LLC cannot be held responsible for this warranty unless this card is mailed within thirty (30) days of receipt to: Cellular Health Innovations, LLC, 87 N. Main St., Manti, UT. 84642 or online registration at: www.cellercise.com/warranty.

If you should have any questions, please contact Cellular Health Innovations, LLC.

Customer Service and order line: 1-800-856-4863

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Restocking Fee

All returns will incur a $100 restocking/handling fee.

Late or Missing Refunds

If you haven’t received a refund yet:

  • First check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cellercise.com.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@cellercise.com and send your item to: 87 N Main St, Manti, UT, 84642, United States.

Return Shipping Costs

To return your product, you should mail your product to: 87 N Main St, Manti, UT, 84642, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.